Return Policy

1. Seller details

Returns are handled by Vrexalonprthol, Nørrebrogade 8, 2200 København, Denmark. Email: support@vrexalonprthol.world. Phone: +45 69 16 41 01.

2. Scope

This policy applies to consumers who purchase through https://vrexalonprthol.world/ and to business buyers only where mandatory law extends the same protections. Business-only contracts may follow separate commercial return rules stated in invoices.

3. Right of withdrawal for EU consumers

If you are a consumer, you generally have fourteen days to withdraw from a distance contract without giving a reason, starting the day after you receive the goods, under Directive 2011/83/EU as implemented in Denmark.

Exceptions apply where goods are sealed for health protection or hygiene reasons and have been unsealed after delivery. Food supplements such as Calmora Active fall into a sensitive category: once the safety seal is broken or the product is opened, withdrawal may no longer be available unless the product is defective or not as described.

To exercise withdrawal while the goods remain sealed and eligible, send a clear statement (letter or email) before the deadline. You may use the model withdrawal form below, but it is not obligatory.

4. Model withdrawal form

To: Vrexalonprthol, Nørrebrogade 8, 2200 København, Denmark — support@vrexalonprthol.world

I hereby give notice that I withdraw from my contract of sale for the following goods: [description]. Ordered on [date] / received on [date]. Consumer name: [name]. Consumer address: [address]. Date and signature if sent on paper.

5. Return shipment and costs

Unless we offered to collect the goods, you must return them to the address we provide within fourteen days of notifying withdrawal. Unless stated otherwise at the time of purchase, you bear the direct cost of returning goods unless the item was faulty or mis-described.

Use a tracked service and retain proof of posting. We may refuse a refund until we receive the goods or until you supply evidence of having sent them back, whichever is earlier.

6. Refunds after withdrawal

We refund all payments received, including outbound delivery costs at the least expensive standard rate we offer, without undue delay and no later than fourteen days from the day we are informed of your decision to withdraw, using the same payment method unless you agree otherwise. We may withhold refund until we receive the goods where applicable.

7. Defective or damaged goods

If your order arrives damaged, incomplete, or with a manufacturing defect, contact us promptly with photographs of the outer carton, inner packaging, and affected units, plus your order reference. We will offer repair, replacement, price reduction, or refund according to statutory conformity rules.

Do not dispose of the product until we confirm, unless storage would pose a safety risk, in which case follow local disposal rules and keep evidence.

8. Incorrect items

If you received the wrong product, we will supply a prepaid return label where feasible or reimburse reasonable return postage after prior approval. Replacement will be dispatched after we verify the error.

9. Late or missing deliveries

If delivery exceeds the estimated window without carrier updates, contact us. We will trace the parcel with the carrier. If the parcel is lost in transit, we will resend or refund in line with the Terms of Service.

10. Non-returnable situations

Aside from sealed-goods exceptions, we cannot accept returns where:

• The batch or expiry information shows improper storage attributable to the customer.
• The product has been tampered with or relabelled.
• Customs or import rules prevent lawful re-import.

11. Commercial warranties

If we publish a satisfaction programme, its conditions will appear on the product page and will complement, not replace, statutory rights.

12. Chargebacks

We encourage you to contact us before initiating a payment dispute so we can resolve the matter. Unjustified chargebacks may lead to account restrictions where permitted by law.

13. Environmental note

Please dispose of packaging and unusable supplements according to local recycling and waste rules. Do not flush capsules.

14. Contact

Return requests: support@vrexalonprthol.world with your order number and a short description. We aim to acknowledge within two business days.

15. Partial returns and bundles

If you purchased a bundle at a reduced price and return only part of it, we may recalculate the refund using the standard unit prices that would have applied without the bundle discount, as permitted by consumer law.

16. Hygiene and re-stocking

Returned sealed units that pass inspection may be restocked. Opened food supplements are destroyed in line with food safety practice and cannot be resold.

17. Refusal of abusive returns

We may refuse service to customers who repeatedly return goods in bad faith or manipulate labels, while respecting statutory rights for genuine claims.

18. Statutory conformity timeline

Beyond the withdrawal window, consumers may invoke legal conformity rules for defects that existed at delivery and become apparent within the period set by applicable national law, currently two years from delivery for many physical goods in Denmark subject to evolving EU harmonisation rules.

19. Documentation you should keep

Retain your order confirmation, tracking screenshots, and photos of damage until your return is closed. This speeds up review if the carrier disputes liability.

20. Currency of refunds

Refunds are issued in the currency charged at checkout. If your bank account uses another currency, conversion is handled by your payment provider at its rates.